Complaints procedure
At Oude Rijn Dentists, we strive to provide our patients with the best possible care and service. However, it's possible you may be dissatisfied or have questions. We believe it's important that you share your concerns with us so we can find a solution together.
What can you do if you have a complaint?
Do you have a complaint or are you dissatisfied with the treatment, the practice, or one of our staff? We recommend that you first discuss your complaint with the relevant practitioner or our office manager. Often, a personal conversation can clarify a lot and quickly find a suitable solution!
Our complaints procedure
If you are unable to reach an agreement with us, or if you do not feel comfortable discussing your complaint directly with us, you can use our independent complaints procedure. We are affiliated with the complaints procedure of the Royal Dutch Dental Association (KNMT), the professional organization for dentists. This procedure allows you to submit a complaint to an external, independent body that will assess your complaint.
How does the KNMT complaints procedure work?
- Discussion with the mediator: A mediator from the KNMT will try to resolve the complaint together with you and us through a discussion if the complaint is deemed admissible.
- Assessment by the disputes body: If mediation does not provide a solution, you can submit the complaint to the Oral Care Disputes Body, which will make a binding decision.
More information about the KNMT complaints procedure can be found on the KNMT website: https://knmt.nl/.
Contact
Do you have questions about our complaints procedure or would you like to file a complaint? Please feel free to contact our practice by phone at 0172-895922 or send an email to info@ouderijntandartsen.nl We are happy to help you.
At Oude Rijn Dentists, we're committed to your satisfaction and do our utmost to ensure every treatment is perfect. Together, we'll work on your smile!
